Support

RETURNS & WARRANTY

At OZtrail, we put a lot of time, effort, and thought into designing our products, especially for consumers who love the outdoors. With over 30 years of experience in building products for the outdoors, we have earned an unequaled reputation for quality.

We understand that sometimes, despite our best efforts, things can go wrong. If you experience a problem with one of our products, please contact your retailer or an OZtrail stockist, as they are usually best placed to assist you.

Alternatively, you can contact our customer service team via email at info@adventureoperations.com.

For details of what is covered by our Warranty, please see our Warranty page.

SPARE PARTS

You can visit our Spare Parts page to purchase parts, or you can contact our Spare Parts Help Desk team via email at spareparts@adventureoperations.com.

For all enquiries, please include your full contact details, information about your product, and the issue so that we can assist.

GENERAL ENQUIRIES

For general enquiries, please email our customer service team at info@adventureoperations.com or call 03 366 1136 between 8:30 AM - 5:00 PM, Monday to Friday AEST.

MARKETING

For all enquiries relating to sponsorships, promotions, and incentive programs, please email our marketing team at marketing@oztrail.co.nz.

OWNER MANUALS

Feel free to visit our Owner Manuals page.

If you require manuals for products released before 2015, please email our Customer Service Team at info@adventureoperations.com. Include the product SKU/Model Number to assist us in providing the correct User Manual.